Privacy is an essential right that Planisys strives to ensure for all of its customers and users. Planisys maintains its systems and procedures to be able to deliver its Clients the highest possible levels of protection for their information. Planisys is constantly working to implement new and improved quality standards that guarantee online privacy.
Datacenter Services and Corporate E-mail Services
As a cloud , hosting and e-mail service provider, Planisys provides access to physical and virtual servers and resources such as cloud services and e-mail systems for customers around the globe to store and manage their data and applications. Planisys does not own this specific data and is not a “controller” as outlined in the EU Directive.
How we gather and use information:
Planisys gathers information from our customers and third parties when they access any one of the company’s solutions or services, specifically Planisys corporate e-mail service corpmail; e-mail marketing—dmds; hosting control panels; other managed services.
The source of the information collected from and/or about its users are three: (i) from Planisys web server logs, (ii) with cookies and (iii) directly from the user.
Planisys shall not use the information collected for any purpose related to sales, use or renting to third parties without due authorization. The information is used solely to contact prospect Clients in the event they have expressed an interest in regard to the purchase of one of our services.
Any e-mail addresses solicited in order to interact with one of our control panels or another online service (and/or any other information in Planisys possession) are sent only if exclusively requested. Planisys e-mail and e-mail marketing services are built on the premise of Permission-based Marketing and the company’s communications are aimed at customers who have granted Planisys permission to contact them. All sent e-mails include opt-out options to cancel subscription at any given moment, providing customers with the tools and guarantee against unwanted communications.
The information we gather from our Clients when they visit and interact with our service and control panel is limited to that information that helps Planisys to better customize the sites for Clients. Information collected includes: records of actions and movements made on one of the sites, visited pages, clicks, available information obtained from the webpages, IP direction and type of browser.
Use of our Clients’ information:
All of our Clients’ information regarding their lists of customers is handled with the utmost privacy and is guaranteed in a confidentiality clause of the services contract.
A cookie is a small text file transferred to a user’s computer from a web server. Its function generally involves authentication, monitoring of navigation, and gathering of specific information on users. Our cookies are only used to monitor time and forms of navigation through Planisys sites in order to improve the company’s sites, the value of information, and the user experience overall. These cookies are not linked to any address aside from Planisys and users can choose to accept or decline their use in their Internet browser. For further information on how to manage cookies within Internet browsers, visit the site www.aboutcookies.org
Web Server Logs:
Planisys may collect “Non-Personally Identifiable” information to administer the site and analyze its usage, such as:
Internet Protocol (“IP”) Address: An IP Address is a number assigned to a user’s computer while using the Internet from which Web servers can automatically identify the user’s computer. Planisys servers collect the IP address and the webpage from where the user linked to our website. The user’s IP address assists Planisys in administering and optimizing the website for individual users, analyzing website usage, and diagnosing problems with the website.
When registering with or contacting the company for technical support assistance or for commercial or administrative reasons, among others, Planisys may ask users to provide “Personal Information” which may include, but may not be limited to, the user’s full name, postal address, phone number and email address. Planisys may then contact the user with information about Planisys products and services.
When purchasing products or services, Planisys will request financial information, specifically a tax ID number, only used to create the invoice for the products and services purchased.
As a security measure and to ensure that Planisys websites and computer network remain available to all its Clients, Planisys may use software programs to monitor network traffic or to identify unauthorized attempts to upload or change information, or otherwise cause damage. These software programs may also collect information regarding use of Planisys websites and computer network.
Information used by third parties:
Safe harbor privacy principles:
To the extent that Planisys is exposed to customer or user data, Planisys adheres to the Safe Harbor Privacy Principles.
Notice – Individuals must be informed that their data is being collected and about how it will be used.
Choice – Individuals must have the ability to opt out of the collection and forward transfer of the data to third parties.
Onward Transfer – Transfers of data to third parties may only occur to other organizations that follow adequate data protection principles.
Security – Reasonable efforts must be made to prevent loss of collected information.
Data Integrity – Data must be relevant and reliable for the purpose it was collected for.
Access – Individuals must be able to access information held about them, and correct or delete it if it is inaccurate.
Enforcement – There must be effective means of enforcing these rules.
All of the terms and conditions herein apply to the users of all Planisys Services
How information may be used:
Planisys uses collected information in order to inform its Clients regarding their accounts, notify them regarding changes to the terms and conditions governing their use of our websites, products and services. Planisys may also use the information collected to inform Clients about other products and services deemed of interest or about special offers. All communications will be provided with an “opt-out” option (also see the Planisys Acceptable Use Policy).
Planisys employees, contractors, Resellers or Agents will at times require access to a Client’s Personal Information. Planisys permits access to such information only for business purposes, such as administration and developing our products or services.
In no instance will Planisys use your Personal Information in a manner inconsistent with the purposes described herein without your prior consent.
Planisys may release some client Non-Personally Identifiable information, as well as traffic patterns, and related website usage information to company affiliates and reputable third parties on an aggregated basis.
Planisys may share or disclose Personal Information with Resellers or Agents (“Agents” are persons or companies who act on behalf of or under the instructions of Planisys) in connection with administering or delivering Planisys products and services. Prior to disclosing Personal Information to its Agents, Planisys will either: (a) ensure that the Agent subscribes to the Safe Harbor Privacy Principles, (b) assess whether the Agent is subject to the EU Directive, (c) determine that the Agent complies with another “adequacy” finding or (d) execute a written agreement with the Agent requiring the Agent to provide at least the same level of privacy protection as the Safe Harbor Privacy Principles. Planisys will not otherwise disclose your Personal Information to third parties without first obtaining your consent pursuant to the Opt-In and Opt-Out Provisions below.
SPECIAL CASES OF RELEASE:
Both Personal Information and Non-Personally Identifiable information may be transferred to a third party:
As required by law, in a matter of public safety or policy, or as compelled by a court of law
In the event of a change of ownership or assets; and
Planisys may contact you directly through the email address or other information you provide to confirm information regarding Planisys services. Planisys may also contact you to respond to your questions, to provide the services you request, to manage your account, to inform you of service announcements, and/or to notify you of special offers or other information, products or services we think you will find valuable.
All promotional email from Planisys or our marketing partners shall include an ‘Unsubscribe’ link so that the recipient may remove his/her e-mail from future mailings. Recipients may also “opt out” of promotional emails by contacting Planisys at firstname.lastname@example.org. To delete their Personal Information, recipients may contact Planisys at email@example.com and Planisys will take reasonable efforts to delete a user’s Personal Information from its database and/or third-party sites. However, please note that it may be impossible to entirely delete a user’s Personal Information because some residual information may reside on backups or records of deletions. We may require the retention of a minimal amount of contact information from active or former clients in order to maintain service-related communications and/or billing history.
Planisys will always offer recipients the opportunity to opt out before their Personal Information is:
disclosed to a third party that is not an Agent of Planisys; or
Additionally, if a user’s Personal Information to be disclosed or used in the above situations is “Sensitive Information” (i.e. Personal Information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information specifying the sex life of the individual), Planisys will first obtain the user’s explicit consent by requiring that the recipient “opt in” prior to such uses or disclosures of Sensitive Information.
In accordance with the Children’s Online Privacy Protection Act (COPPA), Planisys does not knowingly collect or solicit any Personal Information from children under the age of thirteen (13).
Like privacy, Planisys understands that another key issue of concern for all of the company’s Clients and user community is security. Acting in a proactive and responsible manner always to ensure effective and efficient protection of data, Planisys takes every security measure available to the company aimed at protecting the data in the company’s possession against loss, malicious use or alteration.
Planisys employs the use of electronic security measures to protect against the loss, theft, misuse, alteration, or unauthorized disclosure of Client information submitted to Planisys websites. These measures include firewalls, use of passwords, anti-virus and detection software.
When we ask Clients or users to provide personal financial information, data is protected using Secure Sockets Layer (“SSL”) technology. However, please note that electronic communication (e.g. email, online chat or instant messaging) that may be sent to Planisys may not be secure unless security measures are put into place prior to the transmission of the information. For that reason, Planisys asks that its Clients do not send confidential information such as financial information, social security numbers/tax ID numbers or passwords via unsecured electronic communication.
Content made available publicly:
Some pages of Planisys Clients’ websites may make chat rooms, forums, message boards, news groups or instant messaging available to their users/customers. Any information disclosed in these areas is public. Users of one of these services should exercise caution when disclosing Personal Information in these areas. Information that might be considered confidential—such as financial information, social security numbers, passwords or email addresses—should not be disclosed in these areas. Users should be aware that when they voluntarily disclose Personal Information on the bulletin boards or in the chat areas, that information and any substantive information disclosed in the communication can be collected and used by third parties. This could result in unsolicited messages from others who post on such sites and are beyond the control of Planisys.
Users represent and warrant that posting content to any public area of Planisys’ websites will not infringe or violate the rights, including but not limited to intellectual property rights, such as copyrights, patents, trademarks and trade secrets and rights of privacy and publicity of any third party.
Transfer of data abroad:
Access to personal information and/or corrections of inaccuracies:
If a user wishes to access and/or update the Personal Information Planisys may have collected from the user, the user may either a) as a registered user, log into the associated account and view and change his/her information online; or b) contact us at firstname.lastname@example.org.
Questions or concerns:
Please also review our Acceptable Use Policy, part of Planisys’ framework of information security policies.